:root{--bg-canvas:#b0dbee;--bg-surface:#fff;--bg-subtle:#f7f9fb;--bg-muted:#eef3f6;--overlay:#1e35420f;--text:#41494d;--text-2:#7f8c92;--text-3:#a5b0b5;--text-inverse:#fff;--text-disabled:#b9c2c6;--brand:#237294;--brand-hover:#1c607e;--brand-soft:#e6f3f8;--blue:#49a8fc;--orange:#fd900d;--green:#2ab06a;--lavender:#99aff5;--purple:#8b72e8;--pink:#e9a9d7;--success:#2ab06a;--success-soft:#e5f7ee;--success-text:#1d8550;--warning:#e6a11c;--warning-soft:#fff5db;--warning-text:#976608;--danger:#e87979;--danger-soft:#fcebec;--danger-text:#c04848;--info:#49a8fc;--info-soft:#eaf5ff;--info-text:#1f74c0;--orange-soft:#fff1e0;--orange-text:#b2620a;--purple-soft:#f0ecfd;--purple-text:#6a51c9;--lavender-soft:#eef2fe;--border:#e4eaee;--border-strong:#d3dee4;--border-focus:#49a8fc;--lv-excelente:var(--success);--lv-excelente-bg:var(--success-soft);--lv-excelente-text:var(--success-text);--lv-bom:var(--info);--lv-bom-bg:var(--info-soft);--lv-bom-text:var(--info-text);--lv-ruim:var(--warning);--lv-ruim-bg:var(--warning-soft);--lv-ruim-text:var(--warning-text);--lv-pessimo:var(--danger);--lv-pessimo-bg:var(--danger-soft);--lv-pessimo-text:var(--danger-text);--radius-sm:8px;--radius-md:12px;--radius-card:16px;--radius-xl:20px;--radius-pill:999px;--shadow-card:0 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var(--border-strong);color:#fff;border-radius:50%;flex-shrink:0;place-items:center;width:20px;height:20px;display:inline-grid}.check-mark.done{background:var(--success);border-color:var(--success)}.level-picker{grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;display:grid}.level-option{border:1px solid var(--border);border-radius:var(--radius-md);background:var(--bg-surface);color:var(--text-2);transition:border-color var(--normal) var(--ease), background var(--normal) var(--ease), box-shadow var(--normal) var(--ease);flex-direction:column;align-items:center;gap:6px;padding:12px 8px;font-size:13px;font-weight:500;display:flex}.level-option:hover{box-shadow:var(--shadow-hover)}.level-option .face{border-radius:50%;place-items:center;width:36px;height:36px;display:inline-grid}.level-option.excelente .face{background:var(--success-soft);color:var(--success-text)}.level-option.bom .face{background:var(--info-soft);color:var(--info-text)}.level-option.ruim 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button:hover{border-color:var(--brand)}.scale-picker button.selected{background:var(--brand);border-color:var(--brand);color:#fff}.scale-picker button.selected.detractor{background:var(--danger-text);border-color:var(--danger-text)}.scale-picker button.selected.passive{background:var(--warning);border-color:var(--warning)}.scale-picker button.selected.promoter{background:var(--success);border-color:var(--success)}.scale-legend{color:var(--text-2);justify-content:space-between;gap:12px;margin-top:6px;font-size:11px;display:flex}.option-picker{flex-wrap:wrap;gap:8px;display:flex}.option-picker button{border:1px solid var(--border);border-radius:var(--radius-pill);background:var(--bg-surface);min-height:34px;color:var(--text);align-items:center;gap:6px;padding:0 14px;font-size:13px;display:inline-flex}.option-picker button:hover{border-color:var(--brand)}.option-picker button.selected{border-color:var(--brand);background:var(--brand-soft);color:var(--brand);font-weight:500}.option-picker button.selected.reclamacao{border-color:var(--danger);background:var(--danger-soft);color:var(--danger-text)}.option-picker button.selected.elogio{border-color:var(--success);background:var(--success-soft);color:var(--success-text)}.criteria-inputs{flex-direction:column;gap:14px;display:flex}.criteria-input{grid-template-columns:minmax(0,220px) minmax(0,1fr);align-items:center;gap:16px;display:grid}.criteria-input strong{font-size:13px;font-weight:500}.criteria-input small{color:var(--text-2);font-size:11px;display:block}.score-preview{border-radius:var(--radius-md);background:var(--bg-subtle);align-items:center;gap:16px;padding:14px 16px;display:flex}.score-preview strong{font-size:28px;font-weight:700}.editor-question{border:1px solid var(--border);border-radius:var(--radius-md);background:var(--bg-surface);flex-direction:column;gap:12px;padding:16px;display:flex}.editor-question header{align-items:center;gap:8px;display:flex}.editor-question header 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span{white-space:nowrap;place-items:center;display:grid;overflow:hidden}.choice-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;display:grid}.choice-grid.cols-3{grid-template-columns:repeat(3,minmax(0,1fr))}.choice-grid.cols-4{grid-template-columns:repeat(4,minmax(0,1fr))}.choice:disabled{opacity:.6;cursor:not-allowed}.choice{border:1px solid var(--border);border-radius:var(--radius-md);background:var(--bg-surface);text-align:left;transition:border-color var(--normal) var(--ease), box-shadow var(--normal) var(--ease), background var(--normal) var(--ease);align-items:flex-start;gap:12px;padding:16px;display:flex;position:relative}.choice:hover{box-shadow:var(--shadow-hover)}.choice.selected{border-color:var(--brand);background:var(--brand-soft)}.choice strong{font-size:14px;font-weight:600;display:block}.choice p{color:var(--text-2);margin-top:4px;font-size:12px;line-height:1.45}.choice 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42%)}.plan-card.custom .price{flex-direction:column;font-size:26px;display:flex}.payment-method-row{border-radius:var(--radius-md);background:var(--bg-muted);color:var(--text-2);flex-wrap:wrap;align-items:center;gap:10px 12px;margin-top:16px;padding:12px 14px;display:flex}.payment-method-row>span{min-width:0;color:var(--text);white-space:nowrap;flex-direction:column;flex:130px;font-weight:600;display:flex}.payment-method-row small{color:var(--text-2);font-size:12px;font-weight:500}.billing-summary{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;padding:16px 24px;display:grid}.billing-summary>div{border-radius:var(--radius-md);background:var(--bg-muted);flex-direction:column;gap:4px;padding:12px 16px;display:flex}.billing-summary span{color:var(--text-2);font-size:12px}.billing-summary strong{font-size:18px;font-weight:700}.billing-summary strong.bad{color:var(--danger-text)}.ai-credits-grid{grid-template-columns:minmax(0,1.4fr) minmax(0,1.2fr) minmax(0,.8fr);gap:12px;display:grid}.ai-credits-box{border-radius:var(--radius-md);background:var(--bg-muted);flex-direction:column;justify-content:center;gap:8px;padding:14px 16px;display:flex}.ai-credits-box small{color:var(--text-2);font-size:12px}.ai-credits-box.total{background:var(--brand-soft);gap:2px}.ai-credits-box.total span{color:var(--text-2);font-size:12px}.ai-credits-box.total strong{color:var(--brand);font-size:28px;font-weight:700}.ai-packs{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;display:grid}.ai-pack{border:1px solid var(--border);border-radius:var(--radius-md);flex-direction:column;gap:4px;padding:16px;display:flex}.ai-pack .price{font-size:22px;font-weight:700}.ai-pack small{color:var(--text-2);font-size:12px}.ai-pack .btn{margin-top:10px}.ai-statement{margin-top:18px;font-size:13px}.ai-statement summary{cursor:pointer;color:var(--brand);margin-bottom:8px;font-weight:600}.cancel-zone .card-header{align-items:center;gap:16px}.cancel-zone .card-desc{max-width:720px}.reason-list{border:0;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin:0;padding:0;display:grid}.reason-option{border:1px solid var(--border);border-radius:var(--radius-md);cursor:pointer;transition:border-color var(--fast) var(--ease), background var(--fast) var(--ease);align-items:center;gap:10px;padding:10px 14px;font-size:13px;display:flex}.reason-option:hover{border-color:var(--brand)}.reason-option.selected{border-color:var(--brand);background:var(--brand-soft)}.reason-option input{accent-color:var(--brand)}.auth-page{background:var(--bg-canvas);place-items:center;min-height:100vh;padding:32px 16px;display:grid}.auth-card{border-radius:var(--radius-xl);background:var(--bg-surface);width:100%;max-width:440px;box-shadow:var(--shadow-floating);padding:32px}.auth-card.wide{max-width:600px}.auth-logo{justify-content:center;margin-bottom:20px;display:flex}.auth-logo img{height:44px}.auth-form{flex-direction:column;gap:16px;display:flex}.auth-form h1{text-align:center;font-size:22px;font-weight:700}.auth-form>p.lead{text-align:center;color:var(--text-2);margin-top:-8px;font-size:13px}.auth-foot{text-align:center;color:var(--text-2);font-size:13px}.auth-foot a{color:var(--brand);font-weight:500}.auth-legal{text-align:center;color:var(--text-2);font-size:11px;line-height:1.5}.onboarding{background:var(--bg-canvas);min-height:100vh;padding:16px}.onboarding-frame{border-radius:var(--radius-xl);background:var(--bg-surface);min-height:calc(100vh - 32px);box-shadow:var(--shadow-floating);grid-template-columns:280px minmax(0,1fr);display:grid;overflow:hidden}.onboarding-steps{border-right:1px solid var(--border);flex-direction:column;gap:4px;padding:28px 20px;display:flex}.onboarding-steps img{align-self:flex-start;height:34px;margin:0 8px 28px}.onboarding-step{border-radius:var(--radius-pill);color:var(--text-2);align-items:center;gap:12px;padding:10px 12px;font-size:13px;font-weight:500;display:flex}.onboarding-step .num{border:1.5px solid var(--border-strong);border-radius:50%;flex-shrink:0;place-items:center;width:26px;height:26px;font-size:12px;display:inline-grid}.onboarding-step.done .num{background:var(--success);border-color:var(--success);color:#fff}.onboarding-step.current{background:var(--brand-soft);color:var(--brand)}.onboarding-step.current .num{background:var(--brand);border-color:var(--brand);color:#fff}.onboarding-main{flex-direction:column;padding:40px 48px;display:flex;overflow-y:auto}.onboarding-content{flex-direction:column;gap:24px;width:100%;max-width:960px;display:flex}.onboarding-content h1{font-size:24px;font-weight:700}.onboarding-content>header p{color:var(--text-2);margin-top:6px}.onboarding-actions{border-top:1px solid var(--border);justify-content:space-between;gap:12px;margin-top:8px;padding-top:20px;display:flex}.upload-box{border:1.5px dashed var(--border-strong);border-radius:var(--radius-md);background:var(--bg-subtle);align-items:center;gap:16px;padding:16px;display:flex}.upload-box .preview{border-radius:var(--radius-md);border:1px solid var(--border);width:72px;height:72px;color:var(--text-3);background:#fff;flex-shrink:0;place-items:center;display:grid;overflow:hidden}.upload-box .preview img{object-fit:contain;width:100%;height:100%}.done-hero{text-align:center;flex-direction:column;align-items:center;gap:12px;padding:24px 0;display:flex}.done-hero .list-icon{width:64px;height:64px}.survey-page{background:var(--bg-canvas);flex-direction:column;align-items:center;min-height:100vh;padding:32px 16px;display:flex}.survey-card{border-radius:var(--radius-xl);background:var(--bg-surface);width:100%;max-width:640px;box-shadow:var(--shadow-floating);padding:32px}.survey-brand{text-align:center;flex-direction:column;align-items:center;gap:10px;margin-bottom:24px;display:flex}.survey-brand .org-logo{border-radius:var(--radius-card);background:var(--brand-soft);width:64px;height:64px;color:var(--brand);place-items:center;display:grid;overflow:hidden}.survey-brand .org-logo.has-img{background:0 0;border-radius:0;width:auto;max-width:200px;height:56px}.survey-brand .org-logo img{object-fit:contain;max-width:200px;max-height:56px}.survey-brand h1{font-size:20px;font-weight:700}.survey-brand p{color:var(--text-2);font-size:13px}.survey-message{border-radius:var(--radius-md);background:var(--bg-subtle);color:var(--text);padding:14px 16px;font-size:14px;line-height:1.55}.survey-form{flex-direction:column;gap:28px;display:flex}.survey-question h2{gap:10px;margin-bottom:4px;font-size:15px;font-weight:600;line-height:1.4;display:flex}.survey-question h2 .num{background:var(--brand-soft);width:24px;height:24px;color:var(--brand);border-radius:50%;flex-shrink:0;place-items:center;font-size:12px;display:inline-grid}.survey-question .q-desc{color:var(--text-2);margin:0 0 12px 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